Privacy Policy

database1. Information We Collect

When you use our solar sizing calculator, request an engineering audit, place an order, or contact us, we collect:

• Contact details: Name, phone number, email address, and physical delivery address or property coordinates in Zambia.
• Energy & Load profile: Daily consumption estimates, appliance usage patterns, and sizing requirements generated via our calculator.
• Order & Warranty history: Inverter serial numbers, battery model designations, and installation inspection records.

security2. How We Use & Protect Your Data

We use collected information solely for legitimate operational purposes:

• Designing customized solar photovoltaic and battery storage architectures.
• Fulfilling orders, scheduling site dispatch, and facilitating authorized engineer visits.
• Sending real-time delivery notifications and logistics updates via WhatsApp.
• Managing manufacturer warranty registrations and tracking serial numbers for rapid swap-outs.

We implement bank-grade encryption and secure access controls. We do not sell, rent, or trade your personal information to third parties.

forum3. WhatsApp & Electronic Communications

Customers opting into WhatsApp notifications receive order tracking, dispatch alerts, and technical support updates. You may opt out of automated notifications at any time by replying directly to our official support channel (+260 96 653 7340).

manage_accounts4. Your Rights & Access Requests

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of unrequired records, subject to statutory tax and warranty record-keeping obligations in Zambia.