Return, Swap & Warranty Policy
We stand behind our products. Our local Lusaka and Copperbelt teams ensure fast support and reliable warranties to keep your energy flowing.
How a Warranty Claim or Return Works
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STEP 1
Submit Claim Form
Fill out online form or message our WhatsApp support team.
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STEP 2
Technical Assessment
Engineers inspect unit on-site or in our local workshop.
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STEP 3
Fast Local Swap or Repair
If verified, item is repaired or swapped directly from local warehouse stock.
Warranty Coverage
| Component | Coverage Period | Key Terms |
|---|---|---|
| Lithium Batteries (Greenrich) | 10-Year Warranty | 6,000+ Cycles. Must be installed by certified professional. |
| Hybrid Inverters | 5-Year Warranty | Comprehensive Electrical Warranty. Subject to proper grounding. |
| Solar Panels | 12-Year Workmanship25-Year Linear Yield | Guarantee on performance output. |
| 14-Day Change-of-Mind | 14 Days | Unopened, sealed boxes eligible for 100% refund. |
Need to initiate a claim?
Our local support team is ready to assist you quickly.